This Sales and Support Policy applies to all software purchases made through SoundSpectrum, Inc. (SoundSpectrum) and the SoundSpectrum web site located at www.soundspectrum.com.
Sales to End Users Only
SoundSpectrum sells to end user customers only. All sales are subject to acceptance of SoundSpectrum's End User License Agreement and any breach of this license agreement shall immediately terminate the right to use or continue to use any purchased or downloaded software (including any screenshots or video output from such software).
Applicable sales tax will be charged for downloadable software purchases where required by local law in the jurisdiction where the purchaser resides.
SoundSpectrum provides a variety of automated customer support tools for customers that need to change their email address, resend a lost license code, or renew an expired license code (please visit the support section of our web site). SoundSpectrum also provides email support for customers that purchase SoundSpectrum products. Typical response times for such email inquires are within 24 to 48 hours. To email support, please contact us.
Return and Refund Policy
As a general policy, SoundSpectrum does not provide refunds. This is due to the fact that our software products are downloadable and are delivered to you, as a purchaser, upon purchase (via email containing a unique license code and instructions for an immediately accessible download). Additionally, we provide the opportunity to download and evaluate a free trial version of our software prior to purchase (the free trial contains many of the same features as the paid upgrade versions). SoundSpectrum does, however, provide refunds on a case-by-case basis for inquiries related to unauthorized charges, fraudulent charges, or mistakenly duplicate purchases. In such cases, SoundSpectrum may, at SoundSpectrum's sole discretion, provide a full or partial refund. All such inquiries must be made within 10 days of the purchase date or the date upon which the card holder became aware of an unauthorized or fraudulent charge to their credit card.
Proof of Purchase
SoundSpectrum will send you a confirmation of your order via email upon purchase. You must provide a valid email address for purposes of this confirmation. If you are paying through PayPal, then PayPal will provide SoundSpectrum with your default PayPal email address.
Cash, Check, or Money Order Purchases
SoundSpectrum accepts US cash, checks and money orders. Non-US currency is not accepted without prior approval by SoundSpectrum and SoundSpectrum shall not be responsible for any payment sent by mail until received by SoundSpectrum. If you send a check or money order, please make it payable to SOUNDSPECTRUM, INC. and send it to us the address below:
708 Third Avenue - 6th Floor
New York, NY 10017
Once you have placed payment in the mail, please send us a quick email so that we know to look for your payment.
Other Terms and Conditions
- SoundSpectrum is not responsible for typographical errors.
- SoundSpectrum reserves the right to change the terms and conditions of sale at any time.
- All sales are governed by New York law, without giving effect to its conflict of law provisions.
For further information or questions, please contact us.
The information contained on this page is subject to change without notice.